- General Terms & Conditions
- Returns, Damaged/Lost/Defective Merchandise & Claims Terms
- Privacy & Copyright Terms
- Payment Terms
- Payments Types & Additional Terms
- Shipping & Logistics Terms
Welcome to Dollar Chimp (DC). DC provides website features to you subject to the conditions below. If you visit or shop at DC, you accept these conditions. Please read them carefully. In addition, when you use any current or future DC service or business, you also will be subject to the guidelines, terms and agreements (“Terms”) that are applicable.
Your use of the site indicates acceptance of our terms and conditions; if you have an issue with any of the terms, please contact us.
DC reserves the right to change terms and conditions and site at anytime.
Security
Our security policy guarantees the following:
- Safe & Secure Buying from MTC/Dollar Chimp.
- SSL 128 Bit Encryption of all credit card data.
- No third parties or unauthorized parties are allowed to view payment information sent.
- Your Company information (name, company name, postal address, email address, phone number) will only be us for shipping orders and related internal purposes.
Disclaimer and Limitation of Liabilities
The information on our website does not represent any warranties. Likewise, any oral or written advice given by a DC employee does not constitute a warranty. If you do not agree with any terms, restrictions and or disclaimers of this site, please resolve this problem by refraining from using the site. Please note DC reserves the right to change or update the site without notice.
Cancellation Policy
All cancellations will incur a 20% restocking fee.
Returns
Our returns have the following policies:
- All returns must be approved by DC with a return authorization number (RMA#).
- All merchandise for return must be sent via prepaid freight, within a 7 day period.
- DC is not responsible returned merchandise that is lost when shipped.
Damages or Breakage
DC inspects all items before shipment, thus Monsoon Trading is not responsible for any breakage of the items. If you receive damaged items, please file a claim with your shipping company.
International Customers
The customer is responsible for compliance with local import laws and regulations.DC can provide documentation such as a Certificate of Origin, Certificate of Authenticity, BOL, Invoice or other corresponding documents that we commonly use. All other documentation is the responsibility of the customer.
California & Ohio Customers
Californian and Ohioan customers are required to provide a copy of their reseller’s permit and business license. Failure to do so will result in a tax on all purchased goods. California customers are advised to review Proposition 65: http://en.wikipedia.org/wiki/California_Proposition_65_%281986%29
Order Quantity
Monsoon trading has the right to limit quantities or refuse as order you place with us without notice.
Order Processing Time
DC is committed to processing customer orders promptly. Processing usually takes 2-5 business days. Once the order has been finalized and paid for, DC will ship products within 7 business days. However, DC cannot guarantee a delivery date; delays do occur.
Packaging
All products are sold in a full case or inner pack (when available) at listed prices. DC does not provide samples.
Pricing
All pricing indicated on the website is listed as per piece; full case pricing will be indicated in the customer’s shopping cart. No products are sold per piece.
Product Display
Due to different configurations of monitor displays we can not guarantee the products color will match the actual product.
Typographical Errors
While DC makes every effort to avoid website errors, they do occur occasionally. Thus we reserve the right to revoke any error due a typographical error, inaccurate information even after the order has will submitted and the credit card is charged.
Product/UPC Codes
The majority of DC’s products contain UPC codes, however we can not guarantee that all products will have UPC codes or guarantee the UPC codes can be read by your POS optical device.
Stock On Hand
DC is limited by inventory issues and cannot guarantee that quantities will be available at any given time.
Sale Offers
All sales are limited to the time frame specifically allotted in the description of the sale.
Closeouts
Sales are final with no exceptions.
Out of Stock
DC cannot guarantee that items will be in stock. If an out of stock item has been purchased, DC will either (a) reimburse the unshipped amount or (b) apply a credit for your next order.
Cancellations
Canceled orders will incur a 20% restocking fee. Partial cancellations (of a limited set of items) may be canceled free of charge.
Order Changes
You can add or substitute the order based on the level of processing. If the order has been pulled, checked and packed an additional order will be required.
Order Update
- Customer can check the status of the order when they login and you account in the account profile.
- Once the order has been shipped you can access the tracking number for the shipper.
Delays in Order
- Need required delivery instructions.
- Payment processes need to be completed.
- Customer making changes or additions to order.
- Customer can not be reached for order verification and to confirm details.
- During peak or holiday season.
Returns, Damaged/Lost/Defective Merchanise & Claims Terms
Returns
Customers who are displeased with an order can return the order within 7 day of receipt. Customer will have ship back the products freight pre paid and will incur a 20% restocking fee. Customer will need to complete an authorization form and contact the sales rep before and return will be accepted.
Shortages
Customer will be required to submit a copy of the delivery receipt from the trucking company. It will HAVE TO BE signed by the driver claiming the storages received. Customer must also submit a list of items they claim not received.
Damaged, Lost and/or Defective Merchandise
Customer is required to inspect the merchandise at time of delivery and damages, lost or defective must be noted by the driver receipt at time of delivery or it will not be honored.
Reporting Claim
- All claims must be reported within two days of receipt of the merchandise, to your sales rep.
- We must receive a written email which containing a list of the damaged items, defective or missing items.
- A detailed claim notice, copy of the invoice, delivery receipt.
- If damaged or defective the customer must provide a picture or sample of the item.
- Monsoon Trading does reserve the right to refer your claim to the shipping company after reviewing the facts. Please download the claim form.
Refunds
- All overpayment and credit to your account based on the mode of payment.
- If Credit Card is used we will that credit that account, we will issue a check for all other modes of payment.
- Please allow 1-2 weeks for the account to take effect in your account.
- If you would like credit for the next order please advise you sale rep.
Privacy Statement
- DC does not disclose any personal information for any reason.
- Monsoon Trading Company Inc, owner of dollarchimp.com domain.
- Provides site and its products “as is” and has no warranties of any kind in regards to products/content on this site.
- Customers recognize product(s) are discontinued, closeouts, reconditioned, second or new.
- Monsoon Trading Company Inc does not warrant that the information on this site is accurate, complete or updated.
- Availability and price are subject to change without notice.
- Monsoon Trading Company Inc does not warrant any content or claims made by dollarchimp.com.
- Monsoon Trading Company Inc, maintain a vendor relationship with dollarchimp.com and is used for marketing purposes only.
- Monsoon Trading Company Inc, nor any representatives of the company will be liable for any damages arising from use of this site (DollarChimp.com).
- Comprehensive limitation of liability of damages of any kind, indirect, direct, income/profit, loss and/or damage of property.
Copyright
- Logo, site design, graphics, taxonomy and content are solely Monsoon Trading Company Inc.
- Copy of this site in any way is strictly prohibited.
- All trademarks are property of Monsoon Trading Company Inc.
- DC is not liable for any External Trading site that are linked to the site including dollarchimp.com
- User acknowledges Monsoon Trading Company Inc is not liable for any content located on external site.
Payment
- Monsoon Trading Company Inc states that all prices are in USD.
- Accept all credit cards: American Express, Mastercard, Visa and Discover, Paypal, Google Checkout, Wiretransfer (Mazooma), echecks.
- Reserves rights for further information before processing order. Failure to do so will result in delays of the order.
Sales Tax Information
- Companies engaged in businesses in California & Ohio are required to submit reseller certification in order to receive tax exempt status. All other states it is requested but not required.
- For the required State’s (California & Ohio), transmit a copy of your State’s sales permit or tax permit and a signed statement explaining the nature of business.
- Policy to charge sales tax if company does not supply the appropriate reseller tax identification certificate.
- The company is not responsible for additional tariffs or a form of taxation that apply to items out of State or out of the country.
- If government policy changes in regard to Internet sales to collect applicable taxes per State DC will abide.
Order Acceptance
- Receipt of order or email confirmation does not confirm an acceptance of the order nor a confirmation to sell.
- DC reserves the right to refuse orders without explanation.
- DC reserves right to cut products from the site for any reason.
- DC will not be held liable for damages, replacement or losses for any reason.
- DC cannot accept a change of address once the order has been processed.
- PO Boxes are not accepted for shipping; a physical address must be provided.
- Orders must be canceled within 24 hours of placement. All cancellations after 24 hours will incur frame return shipping charges.
- All products are shipped within 7-10 days of order placement. Depending on the time necessary for consolidation, larger orders may take longer.
- Due to different product sources, products may vary in the length of time they require to reach DC’s warehouses.
- Buyers will be advised of items that are back-ordered, out of stock, or no longer available from the supplier. Although substitutes may be recommended, buyer has the option to cancel their order if the product is not available.
- NO REFUNDS WILL BE ISSUED AFTER 14 DAYS.
- An RMA# (Return Merchandise Authorization) will be issued prior to 14 days of receipt of the merchandise.
- All sales are final for any food product order.
- DC’s liability is limited to a full refund of the purchase price or at our discretion, repair or replacement of product(s).
- All undamaged returned products will incur a 20% restocking fee.
- All shipping charges are the buyer’s responsibility.
- DC is not responsible for any typographical errors on its website.
- Upon order placement, DC will place a deposit for pre-ordered merchandise. This deposit is non-refundable.
For National Orders
- Buyer’s use of the DC site indicates acceptance of DC’s terms and conditions.
- DC requires that the buyer provides business information and contact information in our provided forms.
- Buyers will receive a call or email for large orders from salesperson within the next business day of placing an order to confirm order and discuss shipping details, including freight calculations.
- Freight is determined by the type of products ordered and weight.
- Once an order payment is confirmed, the order will be shipped with 7-10 days.
- A private carrier will pick up the order from a DC warehouse(s); customer will choose freight options.
- DC accepts major credit cards (Visa, MasterCard, Discover and American Express), wire transfers, and checks check must clear prior to shipment release).
- The minimum order is one case.
- Prices and packaging are subject to change without notice.
- Price, Case and Inner Pack are subject to change.
- All merchandise is subject to availability at time of shipment.
- Order Acceptance: Receipt of order by fax, phone or website does not qualify confirmation or acceptance.
- MTC reserves the right to refuse order for any reason, including unavailability, error in pricing, product description.
- By placing an order, the customer agrees to DC’s terms and conditions.
- All orders will be shipped from suppliers in Los Angeles, CA and Ohio.
- All freight charges are the responsibility of the buyer.
- Any shipping charge not specified above is the responsibility of the buyer.
- DC makes every effort to check for broken or damaged cargo. However damage does occasionally occur in transit Buyer must file a claim with the shipping company for any damages that were incurred.
For International Orders
- All orders will be shipped from the DC distribution center in Los Angeles, California.
- By placing an order with DC, the customer agrees to DC’s terms and conditions.
- Prices and packaging are subject to change without notice.
- Price, Case and Inner Pack are all subject to change without notice.
- All merchandise is subject to availability at time of shipment.
- Order Acceptance: Receipt of order by fax, phone or website does not qualify confirmation or acceptance. It merely signifies a record of the order.
- MTC reserves the right to refuse an order for any reason, including product unavailability, an error in pricing, or an incorrect product description.
- All merchandise is sold FOB (Free on Board) at our warehouse in Los Angeles.
- If paying by credit card, a copy of your Photo ID is required. Please follow your own local rules and regulations when placing an order with DC.
- All freight needs to paid by buyer (Unless specified).
- All freight charges to and from harbor need to be paid by buyer. (Unless specified)
- All bank charges for L/C (letter of credit) inside and outside the USA need to be paid by the buyer, unless otherwise specified.
- Cargo insurance needs will be provided by buyer, unless otherwise specified.
- Any shipping charges not specifically addressed above will be paid for by the buyer.
- DC makes every effort to check for broken or damaged cargo. However damage does occasionally occur in transit. Buyer must file a claim with the shipping company for any damages that were incurred.
Payment Types & Additional Terms
US Customers
DC accepts most major credit cards (Mastercard, Visa, Discover and American Express), money orders, wire transfers, and company checks. There is a $25 fee for all bounced checks.
International Customers
- DC accepts most major credit cards (Mastercard, Visa, Discover and American Express) or wire transfer. A Photo ID is required for all transactions.
- DC can accommodate an LC (Letter of Credit) for container orders.
- DC does not accept responsibility for laws and limitations of the country where the order is placed.
Credit Card
Credit cards will be promptly authorized for the total price of the order (including shipping if requested). Once the order has been pulled and is ready for shipment, all charges will go into effect.
If the order is changed or cancelled, a sales rep will contact you to make arrangements for a refund. DC does not take responsibility for fees from credit card companies.
Non-Credit Card Orders
- Money orders and Cashier Checks require 3-7 days to process (depends on when money order is delivered) This form of payment will generally delay order processing.
- Wire Transfers are dependent on the processing time needed by the banks involved. Please inquire with your bank to determine the average processing time.
Shipping and Logistics Charges
- All products are distributed from warehouses in Los Angeles and Ohio.
- All products are FOB Los Angeles & Ohio; buyer is responsible for all shipping charges.
- Regardless of shipping preference, the buyer owns the merchandise and assumes in-transit responsibility. Any damage claims will be filed with the shipping company.
- Final shipping charges on LTL orders will be determined prior to shipment.
- Additional charges will apply if dock is not available upon delivery; please specify accessorial services such as lift gate or “inform of delivery request” to avoid unexpected delivery charges. Please check off the delivery instructions.
- DC reserves the right to use credit card on file for any unexpected delivery charges.
International Shipping
The DC shipping department will source the most economical shipping rates among the group of freight forwarders in our group. Upon request, the buyer can use their own freight forwarder. Shipping liability is the customer’s responsibility; DC is not liable for shipping charges, custom duties, or foreign taxes.
If using your own freight forwarder, please identify one familiar with the destination country’s import policy. Make sure to provide completed contact information for the freight forwarder.
DC does not make recommendations for any freight forwarder.
Shipping Methods
- LTL (Less Than Truckload), are available for all customers.
- Shipping estimates are provided upon request.
- Initial shipping charges are non-binding and are determined by the shipping requirements of each customer.
- Additional charges may apply for residential neighborhoods & businesses where special delivery equipment is required.
- All Orders (LTL) are all thoroughly checked, inspected, palletized and shrink-wrapped. There is a 4-step recheck to make sure there are no damaged or missing items.
- Products are shipped Monday through Friday from Los Angeles, CA (FOB).
- We will not be responsible for any merchandise shipped through any freight carrier.
- Full Container shipments are loaded and packed per customer request (options include pallet loading, hand-stacking the container, or a combination of both (charges could apply for hand stacking a container)).
- DC takes every available precaution to avoid damage or breakage while loading containers.
- Container consolidations are welcome at no additional charge, but DC requires an order of at least $12,000 to load and facilitate the consolidation.
Shipping Pick Up Policy
Customers may pick up merchandise but must make an appointment with their sales rep at a mutually agreed upon time. Payment must be completed before any pickup. With an appointment, the customer may also arrange for a trucking company to pick up the order. All orders will be checked and shrink-wrapped before pickup to avoid additional cost of freight. For further delivery assistance please contact your Sales representative.
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